Privacy Policy

1. Scope

This Privacy Policy explains how 24/7 Marketing Solutions handles personal information when someone visits our website, requests information, submits a form, asks for a quote, starts a WhatsApp conversation, or interacts with our digital services.

This document describes our general practices. Where local law grants additional rights or imposes specific obligations, we will apply those requirements to the extent they apply.

2. Information we may collect

• Identity and contact details, such as name, phone number, email address, company, and country or region.
• Business information supplied through forms: industry, needs, current processes, objectives, estimated budget, number of users, and project details.
• Information from conversations, support requests, quotes, appointments, and communications through WhatsApp or other authorized channels.
• Basic technical data such as browser/device information, approximate IP-based location, pages visited, security logs, and cookie preferences, where applicable.

3. How we use information

• Respond to requests and contact prospects or customers.
• Evaluate projects and prepare proposals, quotes, or demonstrations.
• Manage commercial relationships and follow-up through our CRM.
• Provide, maintain, and improve our services, websites, automations, and software.
• Prevent fraud, abuse, unauthorized access, and protect our systems.
• Comply with legal obligations and valid governmental requests where applicable.

4. Legal bases and consent

We process information when necessary to respond to a request or contractual relationship, for legitimate business purposes compatible with our relationship with the user, to comply with legal obligations, or when the user has provided consent. Where a jurisdiction requires prior consent for a category of processing, we will request that consent.

5. Service providers and international processing

We may use hosting, infrastructure, messaging, CRM, analytics, security, support, email, form, and data-processing providers. They should receive only the information reasonably necessary to provide their services and remain subject to their own contractual and legal obligations. Some providers may operate in other countries, so information may be processed outside the user's country.

6. WhatsApp and third-party platforms

If a person chooses to communicate through WhatsApp or another external platform, that interaction is also governed by the provider's own terms and privacy practices. We do not control the independent practices of those platforms.

7. Retention and security

We retain information for as long as reasonably necessary to manage the relationship, respond to requests, maintain business records, resolve disputes, and satisfy legal obligations. We use reasonable technical and organizational safeguards, but no transmission or storage system can guarantee absolute security.

8. Privacy rights

Depending on the applicable jurisdiction, a person may have rights to access, know, correct, update, delete, object, restrict, withdraw consent, or opt out of certain uses or disclosures. Some laws also provide a right to non-discrimination for exercising privacy rights.

To submit a privacy request, use our Contact page and state that your message is a privacy request. We may request reasonable information to verify identity and protect personal data.

9. Regional considerations

United States

Privacy laws vary by state. Where an applicable state law grants specific rights, we will process requests under that law. For California residents covered by the CCPA, rights may include knowing, deleting, correcting, limiting certain uses of sensitive personal information, and opting out of sale or sharing where those provisions apply to our activities.

Mexico

Where applicable, we will address rights and obligations under Mexican private-sector personal data law, including mechanisms for access, rectification, cancellation, or opposition as appropriate.

Honduras and other international users

We apply privacy and data-protection requirements that are applicable to the service, the user, and the relevant jurisdiction. In jurisdictions requiring prior consent for non-essential cookies, those cookies should not be enabled before the appropriate choice is made.

10. Children

Our business services are not intentionally directed to children. If we identify personal information from a minor collected without required authorization, we may delete it as appropriate.

11. Changes to this Policy

We may update this Policy to reflect legal, technical, or service changes. The current version will be posted here with its effective date.

12. Contact

For privacy questions or requests, use our Contact page and clearly identify the message as relating to privacy or personal data.